You have to pay sales tax if you are shipping in Canada. There is no sales tax for online orders shipping to US states. Please note that duties, and other customs related fees are NOT included in your order total, and are not charged by Darryl Rose Fitness. These fees may be due upon import and are the responsibility of the recipient.
What currency are prices listed and charged in?
All prices are listed in Canadian Dollars, and your total will be charged in CAD. Your bank may charge conversion or exchange fees on your transaction.
·Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package the next business day.
Has my order shipped?
·When your order has been processed and shipped you will receive a shipment confirmation via e-mail with your tracking number.
How do I change quantities or cancel an item in my order?
·Orders cannot be edited once submitted, but you can contact customer service at email@example.com and we will try our best to accommodate your request.
How do I track my order?
·You should receive a shipment confirmation e-mail with your tracking number.
My order never arrived.
·If you have tracked your order, and it says it has been delivered but you have not received it, please contact customer service at firstname.lastname@example.org for assistance.
An item is missing from my shipment, or I received the wrong items.
I cannot submit my order. I am receiving an error message.
·If you try to submit your order and receive an error message that says "Gateway Error: the transaction has been declined", this means your credit card has been declined. Please contact your card issuer to determine the reason.
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